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Platinum
support is our premium support program guaranteeing the
highest level of response to our customers technical support
requests. Platinum support offers extended hours of support
with 24 hours a day, 7 days a week cover and it is the most
cost effective way to ensure premier protection for our
customers mission critical applications. Periodic audit and
training services are provided.
Remote support options include dial in to
customer systems, where a appropriate, to speed problem
resolution and to facilitate installation of corrective
solutions. It is a proactive approach to support whereby
Rushmore will visit the customer site during the year to
identify and resolve any system issues or administrator
training requirements there may be. An account manager is
assigned to ensure a premium level of support is
received.
Platinum support features:
24x7
coverage.
Unlimited
number of service requests.
Semi-annual
site audits.
Quick
and agreed response time.
Nominated
Technical Account Representative.
Priority
Access.
Full
Electronic Web Access providing a wealth of Q&A, reports,
current issues, issue submission etc.
Dedicated
Training days (2).
Remote
Support.
Upgrade/bug
fixes - proactive notification.
Account
Manager.
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