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Gold
support is our privilege support program guaranteeing time
bound response to our customers technical support requests.
Our support is proactive with allocated training and audit
days throughout the support period.
We also offer remote support services
where Rushmore engineers can remotely log onto customer
systems to define the problem and to find a resolution.
Coverage hours are from 9am to 5pm in a defined time zone. The
Gold support program minimizes downtime ensuring continuous
business productivity. Service requests are closed only when
our customers are satisfied with the
resolution.
Gold support features:
Nominated
Coverage Hours.
Nominated
Technical Account Representative.
Priority
Access.
Unlimited
Service Requests.
Agreed
Response Time.
Allocated
training & Audit days (2).
Remote
Support.
Full
Electronic Web Access providing a wealth of Q&A, reports,
current issues, issue submission etc.
Upgrades/Bug
Fixes - Proactive notification.
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